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Your recognition and rewards programme will be created specifically for your organisation. The logistics of its operation - sourcing and supplying the items, managing the ordering and fulfilment system, tracking and reporting the performance - will all be conducted on your behalf by Michael C. Fina. Your management team will not be burdened with substantial additional adminstration and responsibility - they simply use the online portal to keep track of things as and when they need to.
If you want to make someone feel special, you must give them something special.
It's easy to take part in a Michael C. Fina recognition and rewards programme. We create an interface for the programme that matches your brand style, and participants are given secure access to it through the company network.
A key benefit of an online programme is the automated recognition process. Employees can be greeted personally as they log-in to the system - perhaps with a letter of congratulation - and, for international programmes, the site can be presented in their own language. They can choose how to browse gifts, and the ordering and order tracking system are both easily accessible through the site.
Delivering the programme online also enables great flexibility. Gifts can be added or removed whenever necessary, and the form of the programme is highly flexible. Online games are very successful for tactical, instant-reward based programmes, while peer-to-peer initiatives work well when colleagues simply have to log-in and enter a few details, rather than completing endless paper-based forms.
Through the management portal, you can see exactly how things are going, on a daily or even hourly basis.
Comprehensive management and reporting capabilities are built-in to your recognition programme. You can track progress in fine detail, or simply call up summary reports. We'll monitor the programme closely and, where appropriate, advise you of any changes that need to be made as it rolls-out. Through the management portal, you can see exactly how things are going, on a daily or even hourly basis. You can also call off detailed reports to assist you when the time comes for a formal review; the system is fully transparent, so you can work with the same figures as us.
Full accounting funcitonality is also built-in, including P11D requirements, internal cost-centre allocation and budget tracking.
47% of employees cited lack of recognition and praise as a major reason for leaving
Michael C. Fina offers unique, fully accountable Service Level Agreements. Your programme will be backed by an SLA that clearly demonstrates its effectiveness and proves its worth in terms of return on investment.
SLAs are focused primarily on the needs of the participants. After all, if the system doesn't work, it can be worse than having no recognition programme at all. Here are some typical indicators of how we keep our promise:
Where there is good communication between managers and employees:
- Website Up-Time (SLA target 96.5%): 99.8%
- Call centre response rate, all calls answered within 4 rings (SLA target 90%): 94%
- Employee participation level (SLA target 85%): 94.3%
- Helpdesk Calls Resolved within 5 hours (SLA target 75%): 83.5%
We send monthly reports to keep you informed of progress and performance, and you have a dedicated programme manager who will stay in contact regularly to ensure things are running as they should.
The future of your business depends on its people.
With Michael C. Fina, recognition is a low-risk, high return strategy. There are no set-up or fixed management fees associated with your recognition programme. Our income is based solely on your actual usage; you pay for each award made according to a pre-agreed scale. This typically ranges from 50p per award, to £2.95, depending on the complexity of the programme. For loyalty programmes, a different fee structure is used, starting from approximately £10 per award. This covers the high levels of service and management required for this type of programme.
